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CrystalClear™ contact information

Please enter your contact information below before downloading the the software. The information entered will only be used to update our records so that we may inform you when new versions of the software are available for download. Items marked with a * are required information.

Download instructions

The download for CrystalClear consists of a single required installation file, and several optional installation files, listed in the table below. To download a file, simply click on the link for the file.

This installation contains a fix for the pixel jitter problem reported for the R-AXIS II, IV and IV++ instruments. This installation also contains a fix for the omega scan start speed problem reported on the AFC10 and AFC11 goniometers.

Installation instructions

Once you have downloaded an installation file, open up a directory view window and navigate to the directory containing the file. Start the installation procedure by double-clicking on the file. Before running any installation, you should close any other applications that are running.

Before installing CrystalClear 1.4.0, please look over the following installation notes, as they may help you avoid some common problems encountered when upgrading to version 1.4.0.

The installation trouble shooting guide can be found here. The following information may also be useful:

• Installing dongle drivers: When installing the dongle drivers, you may see a dialog indicating that the drivers are not signed and asking if you should continue with their installation, especially when running WindowsXP. You should select the continue response. Note that this is a system dialog, and it can occasionally be obscured by other dialogs. If the installation appears to hang at or near 100% completion for several minutes, it is probably because this dialog has become obscured and can not be raised above other windows. If this happens, open the Task Manager (right click on a blank area in the Program Bar at the bottom of the screen and select Task Manager) and go to the Processes tab. Select the process named CbSetup.exe and click on the End Process button. When the installation has finished, open Windows Explorer and navigate to the C:\Program Files\Rigaku MSC\CrystalClear136 directory and double click on CbSetup.exe. Install the drivers for the CRYPTO-BOX Versa or CRYPTO-BOX USB CrypToken, depending on if your dongle is parallel or USB port, respectively.
• R-AXIS IV++ users (SCSI based data transfer): The default default data transfer type for new R-AXIS IV++s is via a PCI card interface (AS-PCI), as opposed to the older SCSI interface (ASPI). This means that if you uninstall the existing version of CrystalClear before installing 1.3.6SP3, a new R-AXIS IV++ configuration file will be generated, and will be configured to use the PCI interface. To change the configuration to use the SCSI interface, edit the file RAXIS_IV++.configuration and change the line:

  DataTransferType = PCI

  to

  DataTransferType = SCSI

• Configuring CrystalClear to run generator control and e-mail notification utilities: After installing the utilities, you will need to edit the file application.configuration in order for CrystalClear to be able to access the utilities. Replace the lines:

  
    JXGInstallDir = {C:\Program Files\Rigaku MSC\JXG}
    JXGExePath = {C:\Program Files\Rigaku MSC\JXG\sstudio.exe}
    RMailerInstallDir = {C:\Program Files\Rigaku MSC\RMailer}
    RMailerExePath = {C:\Program Files\Rigaku MSC\j2re.1.4.1_02\bin\javaw.exe}
    

  with

  
    JXGInstallDir = {install_directory}
    JXGExePath = {install_directory\sstudio.exe}
    RMailerInstallDir = {install_directory}
    RMailerExePath = {install_directory\jre\bin\javaw.exe}
    

  where install_directory is the utilities installation directory, typically C:\Program Files\Rigaku MSC\StructureStudio2.0.
• Running generator on a different serial port: By default, when running generator control, the generator must be connected to serial port #1. If you want to use a different port to control the generator, then you will need to edit the xg1.lsp file in the plugins/rigaku.ssi.xg_2.0.1/lispserver subdirectory in the utilities installation directory (typically C:\Program Files\Rigaku MSC\StructureStudio2.0). Replace the line:

  (setq XGCdeviceFilename "com1")

  with

  (setq XGCdeviceFilename "com2")

  to use serial port #2,

  (setq XGCdeviceFilename "com3")

  to use serial port #3, etc.