Customer Service Help Desk Support

DIVISION: Rigaku – The Woodlands
DEPARTMENT: Customer Service
POSITION: Customer Service Help Desk Support
Reports To: Director of Customer Service

This position involves administrative tasks related to customer service support and requires close attention to detail, organization, interpersonal skills and the ability to work accurately and quickly within a highly interconnected team.


  • Must have 3 years of experience in an administrative support position with experience in handling customer calls.
  • Ideal candidate must be self-motivated with proven ability to make good decisions and achieving excellent results with minimal daily direction.
  • Must be able to function in a position that requires the ability to multi-task and pay close attention to detail in a fast-pace environment.
  • Must have positive interpersonal skills.
  • Must have strong computer skills in the following software: Microsoft Office, Word, Excel, Adobe Acrobat, Lotus Notes, Syteline or another ERP system.


  • Take charge of the Help Desk, working with both service personnel and customers, must be able to take accurate incident reports
  • Administrative functions: customer correspondence, perform general clerical duties to include but not limited to: photocopying, faxing, mailing and filing
  • Support Customer Service managers in assigned project based work
  • Other duties as assigned.

Rigaku offers a rewarding work environment and excellent benefits. All applicants are kept in strict confidence. Benefits package including Health, Dental, Vision, STD, LTD, Life insurance, section 125 flexible spending accounts, 401(k) plan and more. Rigaku is an EEO/AA Employer Disabled/Veteran. Applicants must be able to prove they can legally work in the US.

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