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International Customer Service Administrator (The Woodlands, TX)

DIVISION:                    Rigaku Americas Corporation (The Woodlands, TX)

POSITION:                   International Customer Service Administrator

REPORTS TO:            Service Administration Manager             

Job Summary:

The International Customer Service Administrator will support the assigned department with various administrative tasks and functions (filing, correspondence, assist with phone calls, etc.). This role with have an emphasis with our international market. 

Supervisory Responsibilities:

  • None

Duties/Responsibilities:

  • Provide quotes to customers.
  • Respond to customer correspondence.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Review purchase orders to ensure all applicable information is accurate and correct.
  • Prepare invoices, ensuring proper and timely updating in database has occurred.
  • Performs other related duties as assigned.

Required Skills/Abilities: 

  • Excellent communication skills including active listening.
  • Must have strong computer skills with experience with the following software: Microsoft Office, Word, Excel, Adobe Acrobat, Syteline or another ERP system is plus.
  • Knowledge of, or ability to learn, product, service, or area of customer service specialization.
  • Must be bilingual (Spanish).

Education and Experience:

  • High school diploma or equivalent.
  • 3 years of customer service experience in an administrative support role required.
  • Some experience with the product or service to which the administrator will be assigned preferred.

Physical Requirements: 

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

 Must be able to meet minimum qualifications to apply.

 

Rigaku offers a rewarding work environment and excellent benefits. All applicants are kept in strict confidence. Benefits package including Health, Dental, Vision, STD, LTD, Life insurance, section 125 flexible spending accounts, 401(k) plan and more. Rigaku is an EEO/AA Employer Disabled/Veteran. Applicants must be able to prove they can legally work in the US.