Order Entry & Service Support Administrator (Austin, TX)

Job Details

Job Location: Applied Rigaku Technology - Cedar Park, TX

Position Type: Full Time

Job Shift: Day

Job Category: Admin - Clerical

Description

Job Summary: 

The Order Entry and Service Support Administrator position is critical in support of Rigaku’s ability to offer unmatched top-notch support to our customers from order to post-product delivery. This position is responsible for order entry and processing for new system sales, spares and consumables sales, and equipment service orders.

Supervisory Responsibilities:

• None

Essential Job Functions:

Order Entry:

• Entering customer orders into ERP system
• Take credit card payments and process orders accurately
• Follow up with internal staff to ensure timely delivery of ordered products
• Provide information to customers regarding order status, lead time, tracking, etc
• Continuously review order and status for accuracy
• Maintain customer contact and address information
• Respond to or direct customer inquiries received via email and/ or phone

Service:

• Coordinate and direct calls within the service department, maintain customer contact information records
• Manage incoming e-mails direct them appropriately, and/or, respond professionally
• Review service orders for accuracy in the system prior to shipping
• Quote Spare parts and consumables
• Ensure customer satisfaction through effective communication and timely resolution
• Closely work with the internal Service Team and other internal teams to ensure timely and effective resolution of customer issues
• Manually and electronically file
• Support other business functions and projects as needed

Qualifications

Qualifications:

• High school diploma or equivalent
• 5 years minimum of experience in an administrative support role, required
• Order entry and processing experience, required
• Infor Syteline system experience, a plus
• Notary of the Public, a plus
• Ability to communicate effectively in a professional manner with both internal and external customers verbally and written
• Hands-on computer with Windows operating system experience, required
• Experience using Microsoft office, particularly, Excel and Word, required
• Strong ability to document and be detail-oriented
• Ability to work independently and as a part of a team
• Flexible and adaptable

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.