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Field Service Engineer, XRD (m/f/d) (UK Midlands / North West)

DEPARTMENT: UK XRD Service Division 
POSITION: Field Service Engineer, XRD (m/f/d)  
UK Midlands / North West   
European Service Manager 


Rigaku Europe S.E has a position open for a Field Service Engineer to support our customers in the UK XRD territory. This position will involve the installation, maintenance, and repair of Analytical X-ray Equipment, HV Power Supplies, X-ray Detection Devices, Automation Devices, CCD Cameras, Cryogenic Equipment and other related devices. This position requires a large amount of travel Monday through Friday with the possibility of some weekend and holiday work. 

Primary Duties and Responsibilities  (Additional duties may be assigned)   

  • Travels to customer locations within the UK and occasionally beyond to install, service and maintain Rigaku equipment and associated devices. (typically 75% away from home)
  • Troubleshoot and repair electronic and mechanical problems of customer equipment.
  • Install, upgrade, and maintain system software.
  • Troubleshoot issues both onsite and by remote communications.
  • Provides customers with phone assistance and remote online.
  • Perform customer training on the alignment and use of their systems.
  • Completes and submits service reports on all service work performed.
  • Maintains and updates customer profiles as changes occur to customer equipment.
  • Diagnoses and solves mechanical, electrical and software related problems involved in the operation of the product.
  • Uses schematics, wiring diagrams, and verbal and written instructions to install and assemble products.

Qualifications / Requirements

  • Ideally 3+ years' experience in the use and maintenance of XRD/XRF/SCX systems.
  • Degree in Electronics Engineering (or equivalent training minimum)
  • Experience in the maintenance and repair of electronic and mechanical systems.
  • Excellent written and verbal communication skills.
  • Willingness to travel, and be away from home extensively (75% + )
  • No restrictions on travel within EMEAI and internationally.
  • Full clean UK driving license.
  • Location – home based, Midlands or Northwest UK

Compensation Package

  • Company car
  • Private Medical Insurance (after probation)
  • Pension (after probation)
  • Discretionary bonus
  • Life insurance (after probation)
  • Laptop, cell phone, expense account

We are looking forward receiving your application at:

For additional information, please contact us at the same e-mail address.